Creating a flawless customer journey begins here: advice for getting your team out of silos and back on the same page Article written by Jane Last week, we explored how you can get your team to execute your policies and processes more effectively — a core element of...
The people that will make or break your profits, policies and more… Article written by Jane In our past few articles, we’ve spoken a lot about policies and “how to” systems in your business working together. But what about the people responsible for...
5 Expensive Signs That it’s Time to Revisit Your Design Studio Policies Article written by Jane When we ask builders what’s not working in their business and design studio, most can quickly think of several issues that they’d like to fix. But, more often than not,...
Going from good to great, and what’s REALLY getting in your way Article written by Jane “Oh yeah, we’ve already got something like that…” When I talk about design studio operations and documentation with builders, “something like that” is a phrase I hear all the...
Where did we lose control? A guide to taking back the reins in your design studio Article written by Jane I have spoken with many builders who — despite having a range of policies and procedures in place — are still stuck in a “no-win” zone with buyers who complain...
